Frequently Asked Questions
Everything you need to know about your BERLOOK experience.
How long does shipping take?
Standard shipping typically takes 7-12 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, unwashed, and with all original tags and hygiene liners attached.
How do I find the right size?
We provide a comprehensive size guide on every product page. We recommend taking your measurements and comparing them to our chart. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
Are your materials sustainable?
Yes, BERLOOK is committed to conscious fashion. We use eco-friendly materials such as recycled nylon and organic cotton in many of our collections to reduce our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 30 minutes of placing your order by contacting our customer support team.